If you have a Coach/Instructor role account in Canvas that was recently deleted but then later re-instated under the same email address (and your Talent account linked to the previous account has remained active) you may encounter the following error message when viewing a student's submission via SpeedGrader:
Error processing Canvas/LTI request: User found, but unique identifier does not match, existing UID: [Old Canvas Account's UID] UID sent in parameters: [New Canvas Account's UID]
This means that your new Canvas account has a new Unique Identifier (UID) that does not match the UID associated with your previous Talent account. Because your new Canvas account matches the email address associated with your previous Talent account, the accounts are partially linked, but the new UID has not been instated, blocking your access to certain videos & files shared with you through TORSH Talent.
If and you run across this error message when using SpeedGrader, please reach out to us at support@torsh.co. Please provide a screenshot of the error message you receive, and we'll be happy to assist with updating your UID!